Yes, you will receive the exact product you ordered. We take great care to ensure that our product photography accurately represents what we deliver.

However, please keep a few things in mind:

• Handcrafted Products: Since our soaps are handmade, there might be slight variations in color, pattern, or texture. This uniqueness is a hallmark of artisanal products!

• Screen Settings: Due to differences in monitor brightness and mobile screen settings, the actual color of the product might vary slightly from what you see on your screen.

• Packaging: Occasionally, we may update our packaging or labels to a better version, but the quality and quantity of the product inside remain the same."

Once you place an order with RupShoily, you can access your sales receipt in the following ways:

• Email Confirmation: Immediately after a successful order, an automated sales receipt/invoice is sent to the email address you provided during checkout.

• Your Account: If you have registered an account with us, simply log in to rupshoily.com/my-account, go to the 'Orders' section, and you can view or download the invoice for any of your past purchases.

• With Your Package: We also include a printed copy of the invoice/billing summary inside your delivery package for your convenience.

If you haven’t received your digital receipt within 24 hours, please check your 'Spam' folder or contact our support team at [Your Email/Phone]."

We want you to love your RupShoily experience. If you are not satisfied with your purchase, here is how you can initiate a return:

1. Check Eligibility: Items must be in their original, unopened, and unused condition with all seals intact. Due to hygiene and safety reasons, we cannot accept returns for perfumes or soaps that have been opened or tested.

2. Contact Us Within 24 Hours: If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery. You can reach us via:

   • Email: [Your Email Address]

   • WhatsApp/Phone: [Your Phone Number]

   • Facebook Messenger: [Your Page Link]

3. Provide Proof: Please share clear photos or a short unboxing video of the item and the invoice. This helps us process your request faster.

4. Return Shipping: Once approved, you can send the item back to our provided address via your preferred courier. If the return is due to our error (wrong or damaged item), RupShoily will cover the shipping cost.

5. Inspection & Refund: After we receive and inspect the item, we will process your refund or exchange within 7-10 business days.

Generally, yes! We strive to restock our popular items as quickly as possible. However, the timeline depends on the type of product:

• Handcrafted Soaps: Since our soaps are made in small batches to ensure quality and require a curing period, it may take 2-3 weeks to bring them back in stock.

• Perfumes & Beauty Solutions: Most of our perfumes and beauty products are restocked within 7-10 business days.

• Limited Editions: Some special collection perfumes or seasonal soaps may be labeled as 'Limited Edition' and might not be restocked once they are sold out.

We ship all across Bangladesh! No matter where you are, we can deliver our premium perfumes, handcrafted soaps, and beauty essentials right to your doorstep.

• Inside Dhaka: We provide fast home delivery to all locations within Dhaka City.

• Outside Dhaka: For locations outside Dhaka, we deliver to all major districts and sub-districts (Upazilas) using reliable courier services (like Steadfast, RedX, or SA Paribahan).

• International Shipping: Currently, we only ship within Bangladesh. However, we are looking forward to expanding our reach globally in the future!

Note: Please ensure that you provide a complete and accurate delivery address and an active phone number during checkout to ensure a smooth and timely delivery experience.